Refund policy

🇬🇧 ENGLISH

RETURN, REFUND, WARRANTY AND COMPLAINT POLICY

Complaints (Defective or faulty products)

If a product is defective, damaged, or does not function as intended, you have the right to file a complaint in accordance with applicable consumer protection laws.

How to submit a complaint:
Contact us as soon as possible after discovering the issue via
📧 info@nordicefoils.com

Please include:

  • Order number

  • Description of the issue

  • Photos or video clearly showing the problem

If the complaint is approved, we will cover the return shipping costs and offer a remedy in accordance with the law, such as repair, replacement, or a refund.

Warranty

Unless otherwise stated, a 12-month warranty from the date of delivery applies.
The warranty covers manufacturing defects only.

The warranty does not cover:

  • Improper or incorrect use

  • External damage or impact

  • Accidents

  • Normal wear and tear

Please note: This warranty does not affect your statutory consumer rights under applicable EU consumer protection laws.

Right of withdrawal (returns)

You have the right to withdraw from your purchase within 14 days from the date you receive the goods, in accordance with EU consumer protection regulations.

To exercise your right of withdrawal, contact us within 14 days via
📧 info@nordicefoils.com

Please include:

  • Name

  • Order number

  • Which products you wish to return

After notifying us, you have 14 days to return the goods.

Return conditions

  • The product must be in essentially unchanged condition

  • You may inspect the product, but not use it beyond what is necessary to determine its nature and functionality

  • Original packaging is recommended but not required

Return shipping & refunds

  • The customer is responsible for return shipping costs when exercising the right of withdrawal

  • No restocking or handling fees apply

  • Refunds are issued within 14 days of receiving and approving the returned item

  • Refunds are made using the same payment method used for the purchase

The return address will be provided once the return request has been confirmed.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalized products

  • Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken

  • Digital content where delivery has begun with the customer’s express consent

Dispute resolution

In the event of a dispute, we follow the decisions of the Swedish National Board for Consumer Disputes (ARN)where applicable.
You may also use the EU Online Dispute Resolution platform:
👉 https://ec.europa.eu/consumers/odr

Contact details

Nordic Efoils AB
📧 info@nordicefoils.com
📞 +46 76 195 95 10
🏠 Räfsgatan 21, 216 43 Limhamn, Sweden
📄 Company registration number: 559531-0524